Help & Contact

If you are having difficulties placing an order online please email us on orders@leisureshopdirect.com with the details of the order and we can add it manually for you and then send you a payment link.

if you call.

PLEASE NOTE THAT WE WOULD PREFER THAT YOU MESSAGE US AS WE WILL THEN BE ABLE TO CARRY OUT ANY NECESSARY RESEARCH AND REPLY TO YOU.

If you message us below please include your Phone Number so we can contact you.

If you are an international customer please open an account as normal by clicking here. Please ensure that you accurately choose the delivery country and address.

Please then select all the products that you would like to purchase and add them into your basket. At the checkout stage, when you are signed in there is a "Send Request" button. We will then calculate the shipping and send you an email which will offer you the choice of paying by Paypal or Card. After clicking one of those payment options in the email you will then be directed to a secure page to make your payment and complete your order.

If you would like to ask us any further questions, please fill in the boxes below and we will respond to your email.

If you want to check the stock of an item please enter the product ref (6 digit number) into the box below. This is next to every product on the website. If you are looking at a page with a drop down then the product ref will be indictated in the second drop down once a selection is made.

The system will give you an automatic up-to-date stock situation.

We will then follow that up with an email shortly later where one of our customer service team will confirm the stock level. Please note it is very rare that the systems stock is incorrect.

Please visit the Technical Q & A page where we have a wealth of information. Alternatively, please send an email to orders@leisureshopdirect.com and one of our team will help you. Please note that our phone staff are not technical and will not be able to answer any technical queries. Please include as much information (including any relevant photos) in the email.

Please note that if your query is about a spare part for a Dometic Fridge or Air conditioner please include the Dometic Product Number. This is usually 10 digits and starts "921". The model of the fridge will unfortunately not be enough information as there are sometimes hundreds of sub-models of a particular fridge.

Please check that your question has not already been answered before contacting us.

For delivery prices & other delivery information please visit the delivery page by clicking HERE

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Your Parcel has not arrived as expected.

Please add your order number in the boxes below and an up to date email will be sent to your email address.

If you do not know your order number please enter your registered email address and details of the latest order that you have placed will be sent to you.

Cancelling an Order

You may cancel your order at anytime up to when we have dispatched the item(s) to you.

If you want to cancel, please add your order number and registered email address in the boxes below and click "Cancel Order". You will then be given instant confirmation with a cancellation reference.

Please fill in any TWO of the options below.

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Changing an Order

Please enter your order number plus your requirements into the box below and click "Change Order". One of our customer service staff will then call you to confirm the change. If you have a preferred phone number please include it in the message.

Please include any relevant Product Ref's in the message.

Please fill in any TWO of the options below.

Please follow the steps below to enable us to process your return efficiently:

• Fill out your Order Number OR Email and Postcode in the boxes below, together with a reason and we will generate a returns code that you write on the returns slip and include it in the returned package.
• PLEASE NOTE THAT WITHOUT THE RETURNS CODE WE WILL BE UNABLE TO PROCESS THE RETURN. THIS IS GENERATED BELOW.
• Wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories.
• Once you have filled in your details below and clicked "Generate Number", we will give you further instructions.
• We will notify you via e-mail when we have processed your return - this may take up to three weeks.
• We can organise collection of some larger items and the price will be quoted on request. Please note this in the Reason Box if you would like a quote and we will email it to you.

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Further Information on Returns